Info about Whitehouse Surgery

Consent

We ensure patients receive clear, easy-to-understand information to make informed decisions about their care. We explain why treatment is recommended, the risks and benefits, possible alternatives, and what may happen if treatment is not carried out. We encourage questions and always allow time for patients to decide what is right for them.

    Accessibility

    We are committed to providing accessible services for all patients and make reasonable adjustments where needed. Our practice is regularly reviewed to improve accessibility, and we welcome patient feedback to help us continue to improve.

    Complaints & Feedback

    We welcome all feedback and aim to resolve concerns quickly and fairly. If issues cannot be resolved immediately, we ask that concerns are raised as soon as possible so they can be fully investigated in line with NHS guidelines.

    Data Protection

    We take patient confidentiality seriously. All personal data is securely stored and only shared with consent or when required by law. We comply fully with data protection regulations to ensure your information remains safe and confidential.

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